RETURNS POLICY

RETURNS

We offer a 14 days money-back guarantee. The 14 days period starts on the day the product has been delivered to the shipping address. If 14 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund the shipping costs of your purchase.

When returning a product from non-EU countries, any import duties occurring due to the return will be deducted from the refundable amount.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mail@couchelectronics.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@couchelectronics.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

return address

To return your product, you should mail your product to:

couch electronics, Slobodan Markovic, s.p.

Regentova ulica 1

6280

Ankaran

Slovenia

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return packages.